Unfortunately, Choice AI does not allow you to downgrade in the middle of your cycle since you are currently using a plan that caters to a higher number of users. You can downgrade your plan at the end of your current billing cycle if you wish to.
To upgrade your plan instead, follow these instructions:
- Click on your ‘Account’ at the bottom of the Sidebar
- Select ‘Pricing & Billing’ in the menu
- Select the ‘Plans & Usage' tab
- Use the slider to choose your required plan
- Click the ‘Upgrade Plan’ button at the bottom right corner of the page
Note that when you upgrade in the middle of a billing cycle, you will only be charged the difference for the remainder of that cycle. If you choose to upgrade your plan at the end of your billing cycle, you will be charged the new rate from that cycle.